When it’s sink or swim, thinking differently keeps me afloat.
With 10+ years of experience and a curious mindset, I bring fresh ideas and reliable insight to every challenge.
At AllCloud, I worked as a Senior Tier 2 IT Specialist, leading the office relocation and overseeing automation, escalations, and infrastructure.
I managed six contractors and handled procurement and setup of multimedia, security, and network systems for 400+ employees.I built the network from scratch: 12 switches, a firewall cluster, 10+ VLANs, AWS instances security, and VPNs.
I also automated workflows using Kandji MDM, OneLogin, and VMware CloudHealth.
At Guesty, I led the Tier 1 and Tier 2 support teams, ensuring SLAs and KPIs were consistently met.
I conducted POCs to evaluate new technologies and played a key role in launching our Philippines office, managing logistics and support operations.
Alongside my team, I resolved escalations and fostered a collaborative environment to improve service delivery and customer satisfaction.
At Defendsys Technologies, I served as both Tier 1 Manager and Project Manager, supporting clients ranging from startups to global enterprises.
I led the Tier 1 support team, ensuring top-tier service and customer satisfaction, while also managing on-site projects — aligning resources, timelines, and client needs for successful delivery.
“A jack of all trades is a master of none, but oftentimes better than a master of one.”
My pursuit of knowledge in the fields that interest me drives me to continually improve while keeping in mind that there is always more to learn, but only so much brain space to store it.
With over a decade of experience, I’ve developed a versatile skill set across IT, development, and design — and I take pride in every field I’ve contributed to.
Challenges have always been where I thrive; whenever I was tasked with something unfamiliar, I made it my mission to master it and deliver results
I began my journey at the help desk, driven by passion and a determination to grow — proving time and again that I could take on any challenge, even without prior experience.
From supporting lean startup teams to managing full-scale projects for global companies, I’ve built deep expertise across Networking, Hardware, SaaS, SaaP, MDM, LDAP, SSO, and more — and that’s just the beginning.
For me, managing a team isn’t just about keeping things moving — it’s about creating a space where people can do their best work without feeling burent out.
Whether I was leading support teams, coordinating contractors, or helping launch new offices, I made sure everyone was on the same page and felt supported.
I keep things clear, stay hands-on when needed, and always aim to bring out the best in the people I work with.
Whenever I encountered a repetitive, Sisyphus-like task, I saw an opportunity to automate — and I couldn’t resist the challenge.
MDM diterbutions tools like Okta Workflows, Jamf, Kandji, JumpCloud, and Intune at my disposal, I tackled most scenarios head-on.
I turned to Bash, Python, and PowerShell — and they always delivered.
Log ago, I used to joke about Microsoft pushing the whole “cloud” thing — turns out, I was completely wrong.
Now, I’m all in on AWS, GCP, and Azure.
From setting up IAM groups to running serverless operations, docker instances, kubernetes, spinning up work environments, and locking it all down with secure VPN tunnels — I genuinely love working with cloud platforms.
I’ve worked on countless projects that deepened my understanding of networking — learning the unique CLI syntax or web GUI of each device along the way.From FortiGate, Cisco Meraki, and Palo Alto to Peplink, Sophos, OPNsense, Juniper, HPE, Aruba, Ruckus, Mist, and Ubiquiti — I’ve configured firewalls end-to-end, built IPsec and VPN tunnels, set up VLANs on switches, and deployed access points with LDAP and RADIUS authentication. Each project added a new layer of skill and confidence.
Working with SaaS tools became second nature over the years, especially in fast-paced, tech-driven environments. I’ve supported and administered platforms like Atlassian, Adobe, Monday, Asana, DocuSign, Fellow, Loom, Axiom, GitHub, and many others — ensuring smooth onboarding, integration, and day-to-day use across teams.On the communication side, I’ve managed tools like Microsoft Teams, Slack, and Google Chat, tailoring configurations and permissions to meet each organization’s culture and workflow.
When I first started in IT, I never imagined I’d want a management role. I valued my peace, independence, and the ability to focus without relying on others. But when the opportunity came — with the option to return to my previous role if it didn’t work out — I took it just to see how it felt.Five years later, I couldn’t be happier.
Having the ability to set standards, drive performance, and support my team feels natural. Hitting SLAs, defining KPIs, and turning my experience into lessons that help others grow gives me real purpose.Interviewing and building teams across Israel, Europe, the U.S., and Asia introduced me to a whole new kind of fulfillment — handpicking talent, watching people thrive, and creating dream teams from the ground up.
Combine that with my ongoing love for hands-on IT, and I truly feel like I’ve found the best of both worlds.
Cybersecurity, automation, and cloud architecture.
I’ve worked with tools like SentinelOne, CrowdStrike, DataDog, and n8n to build secure, automated systems backed by smart policies and real-time monitoring.
When needed, I filled the gaps with custom scripts in Bash, Python, or PowerShell.
My AWS experience includes everything from IAM and role-based access to serverless architecture and automated deployments. I’ve also implemented tools like Okta, JumpCloud, and Intune to manage identity and access, and worked closely with security teams to meet ISO and GDPR standards.
Here are some of my favorite recommendation letters — a few remind me that my hard work truly made an impact, and others simply warm my heart.
“Knowing a colleague is 50% work and 200% personal.”
Here are a few of my favorite hobbies outside of work — each one means a lot to me in its own way.
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Now that you know a lot about me, let me know if you are interested to work with me.
